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Email: reservation@bluelagoonsnorkeling.com

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Disclaimer and Terms and Conditions of customers

When purchasing or booking a ticket all customers agree to the following terms and conditions:

GENERAL

TERM & CONDITIONS - CANCELLATION POLICY

SITE CONTENT AND INORMATIONS

  • Komang Elot Snorkeling is act as snorkeling operator located in Padangbai Bali and offers snorkeling service through website of https://bluelagoonsnorkeling.com/ and other tour agency
  • This snorkeling activity will begin with a traditional boat ride from Padangbai beach for approximately 15 minutes.
  • Customers are not allowed to bring valuables on the boat for any reason.
  • The company is not responsible for loss or damage to goods carried on the boat.
  • Verbal promises by booking agents or clerks will not be recognized by the company.
  • Sea conditions can be unpredictable; therefore all children and infants must be accompanied by parent on board the boat.
  • This contract is subject to the laws of Indonesia, and may only be varied by agreement in writing between the company and the customer
  • Komang Elot Snorkeling may modify the content of the site and or terms at any time and such modification shall be effective immediately upon posting of the modified content and or terms on the site including, availability and price of the services.

 

RESERVATION AND CONFIRMATION

  • The booking can be done through instant booking or enquiry booking depending on Blue Lagoon Snorkeling services availability.
  • The product's pricing are in IDR (Indonesian Rupiah) and other currencies but the final settlement will be in IDR using exchange rates provided by bloomberg.com.
  • For every successful booking transaction user / buyer will get voucher and receipt of payment through email. The voucher is a proof of valid transaction. The email could go to your spam box, please check your spam box. If the email goes to your spam box, please mark it as As Not Spam' for your future benefit. Should you not receive the voucher, please contact us at reservation@bluelagoonsnorkeling.com.
  • User / buyer should print the voucher or save the voucher in their gadget (e-voucher) as user must show it to Blue Lagoon Snorkeling staff. User should contact us at komangelotsnorkeling@gmail.com, if staff refuse to deliver their service(s) so we can solve it immediately.

 

PAYMENT AND SECURITY

  • All payments using credit cards (Visa and Master Card) and Debit cards processed via Payment Gateway as a payment processor secured by International Standard Security Scanning encrypted with 128 bit SSL.

 

USAGE OF VOUCHERS POLICY

  • The usage of vouchers should be according to KOamng Elot Snorkeling terms and conditions and listed vendor's terms and conditions. Listed vendors are the sellers that provide the products and / or services.

  • Voucher is valid for the above mentioned date only.

  • Komang Elot Snorkeling is entitled to ask additional charge for products and or services that are excluded from products and or services that have been mentioned on voucher.

  • Voucher can not be exchanged with other products and or services without approval from Komang Elot Snorkeling

  • Voucher can not be canceled on the day it self or see the cancelation policies below

  • If you have any questions please contact Blue Lagoon Snorkeling, komangelotsnorkeling@gmail.com or call +6281338404274

 

CANCELLATION AND REFUND POLICIES 

  • Komang Elot Snorkeling reserves the right to cancel the reservation that has been made if  bad weather, it's for the safety of the participant.

  • Cancellation prior to arrival Refund

  • 0 - 1 days before scheduled arrival 0 %

  • 2 - 2 days before scheduled arrival 50 %

  • 3 -   days before scheduled arrival 100%

  • Note: There may be costs incurred for refunds and will be charged to the customer, approximately 6% of the total amount we refund.

 

BLUE LAGOON SNORKELING NOT ROCOMMENDS FOR THE FOLLOWING :

  • Pregnant women.

  • Those suffering heart conditions.

  • Those suffering serious back complaints.

  • Those suffering any serious physical impediments

  • Infants under 3 years of age

  • Should you still wish to travel with us you will be required to complete a disclaimer prior to departure, releasing Blue Lagoon Snorkeling and employees from any legal action.

  • The customers shall not carry onto the boat any valuables or dangerous goods.

  • The participant shall comply with the instructions of the company’s servants and agents concerning all matters connected with the service and shall comply with any notice exhibited.